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Consumer GoodsRetail

Bregal Partners Backs Ice Cream Maker

December 9, 2020 | Demitri Diakantonis

Bregal Partners has invested in Lakeview Capital-backed The Mochi Ice Cream Co. Lakeview will remain an investor in the target.

Mochi sells its products through over 30,000 retailers in the U.S. The company defines mochi ice cream ice cream wrapped in pillowy sweet rice dough.

“Together with our partners, we are excited to build a leading global branded snack business and continue to disrupt through our product innovation the frozen novelty and snack markets,” says Mochi CEO Craig Berger.

Technology

Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics

January 14, 2021 | Demitri Diakantonis

Pegasystems Inc., a software company, announced its acquisition of Qurious.io Inc., a cloud-based speech analytics service powered by artificial intelligence for customer service teams.

Qurious.io’s software uses speech-to-text, natural language processing and emotion detection capabilities to analyze the dialog within each customer service call in real-time. The software then provides agents with insights and coaching so they can improve customer interactions. The company was founded in 2016 by recent Forbes 30-Under-30 winners Sabrina Atienza, CEO, and George Ramonov, CTO.

“With its deep customer service and AI pedigree, Pega will enable us to bring our intelligent speech analytics software to hundreds of the most important brands in global business,” said Atienza.