IFS, has signed a definitive agreement to purchase Axios Systems PLC, a global provider of cloud-based enterprise service management software.

IFS CEO Darren Roos commented, “The acquisition is very significant for IFS: we are extending our service management proposition to help businesses address inefficiencies that can impact their ability to deliver moments of service. Beyond process and workflow design and simplification, Axios and IFS together create visibility across internal and external siloes. The ability to monetize service creates a competitive edge. Today customers want service: reliably and consistently, but there is a missing piece; companies need to be able to leverage customers, people and assets and not only articulate the true value but also design for serviceability. With Axios, IFS is adding specific capabilities that bring visibility into the value delivered inside and out and highlight opportunities for ongoing improvements.”

Tasos Symeonides, CEO and Founder of Axios noted, “As the founder of Axios, I am proud that my family and team have successfully established a global and well-respected provider of enterprise service management solutions. We are not done yet, we want to keep working with the great customers we already have and add new ones. To achieve this, we needed to join forces with a global software player who is as passionate about service management, delivering value, and creating great customer experiences, as we are. In IFS we found the ideal strategic partner and are now playing a role in helping IFS extend its leadership in enterprise service management!”