Accel-KKR has invested in Drips, a conversational AI platform. Drips automates engagement with its clients’ customers and prospects using SMS.
The Drips platform is backed by a proprietary natural language processing model that echoes real-life conversations.
“The SMS channel as a vital customer engagement tool is gaining unprecedented adoption. What sets Drips apart in the market is its ability to manage automated, two-way, humanized conversations at scale,” said Greg Williams, managing director at Accel-KKR. “A.C. and the entire Drips team have built impressive momentum and we are thrilled to be a part of their next chapter of growth.”
“This year, Drips will reach nearly three times our 2019 revenues – and our strong financial performance is what made this investment possible. With Accel-KKR as our partner, we are positioned to catapult into our next phase of growth and product innovation,” said Aaron Christopher Evans, Drips’ CEO. “To date, the Drips platform has handled over half a billion humanized conversations, enabling us to deliver cognitive automation at a scale that no other competitor in the messaging industry has been able to match.”