Smarsh, a provider of risk management and communications data services, has acquired TeleMessage, a mobile messaging, voice capture, and archiving firm.
Following the deal, Smarsh will combine mobile carrier partnerships across North America, EMEA, and Asia while expanding the firm’s capabilities to store and monitor employee communications on consumer applications. Telemessage will enhance the firm’s ability to help customers meet globally regulatory compliance requirements.
“Highly regulated firms have always needed to capture and retain their digital communications for regulatory compliance, legal discovery, and to protect their brand,” said Goutam Nadella, chief product officer at Smarsh. “However, given the new hybrid workforce and how digitally connected everyone is, it’s more challenging than ever to monitor all the new voice and text channels. Simply put, firms everywhere are overwhelmed by all the new channels – like WhatsApp, WeChat and more effective coverage for Bring Your Own Device (BYOD) models – that are necessary for business but pose real risks, because of their variety and the volume and velocity of the data they produce. One of the biggest areas of risk is mobile communications.”