Pegasystems Inc., a software company, announced its acquisition of Qurious.io Inc., a cloud-based speech analytics service powered by artificial intelligence for customer service teams.
Qurious.io’s software uses speech-to-text, natural language processing and emotion detection capabilities to analyze the dialog within each customer service call in real-time. The software then provides agents with insights and coaching so they can improve customer interactions. The company was founded in 2016 by recent Forbes 30-Under-30 winners Sabrina Atienza, CEO, and George Ramonov, CTO.
“With its deep customer service and AI pedigree, Pega will enable us to bring our intelligent speech analytics software to hundreds of the most important brands in global business,” said Atienza.