Allied Global BPO, a global provider of business and technology services provisioned to both US and Latin American clients from a network of delivery centers located throughout the US, Guatemala and Honduras, had completed an investment in CallTek BPO Inc., a provider of technical support services to 65 percent of the hotels in North America. Management will retain significant ownership in the business.
“Allied’s transaction with CallTek leverages our strong expertise in the BPO sector where we have made many investments over the last several years,” said Manuel Gordo, founder and chief executive officer. “Allied has processed more than $2 billion of hotel reservations for The Travel & Hospitality sector, and CallTek is well-positioned to expand their portfolio of services to Central and South American clients.”
“Allied brings world-class expertise in the Business and Technology services space and will work with management to help accelerate CallTek’s growth,” said Tony Espinoza, CEO of CallTek. “With Allied, we now have the scale and expertise to take-on any size project and can offer our clients a blend of on-shore, near-shore and off-shore delivery capabilities. We are excited about the opportunities ahead for our global clients and employees as we augment our services to include Allied’s capabilities and extend our delivery capabilities from these new regions.”