Customer experience

Sprinklr has benefited from global businesses looking to speed up their transition to digital platforms because of the coronavirus pandemic.

Business owners are changing banks at three times normal levels, a trend researchers attribute to their difficulty in obtaining emergency loans. If the forgiveness stage of the Paycheck Protection Program proves arduous, that rate could climb much higher.

Uber started its food-delivery business in India in 2017 with much fanfare and a huge marketing budget. The company has since poured resources into the operations to lure users with bargain food deals delivered to the doorstep, but it’s pitted against competitors with powerful investors.

McDonald's and Nordstrom rely on voice and text-assisted technology to better communicate with customers in the fifth installment of Mergers & Acquisitions' weekly 7-part series on retail technology M&A.

Businesses look to enhance customer experiences, as we explore in the first installment of Mergers & Acquisitions' weekly 7-part series on retail technology M&A.