In 2020, the Covid-19 pandemic disrupted just about everything, and the veterinary care industry did not go unaffected. In response to Covid-19, veterinary practices have been forced to implement a wide range of day-to-day operational changes to safely continue operations. Asking clients to wait in vehicles during animal exam and treatment (“curbside care”), contactless payment processing, taking patient history by phone or virtually, drive-thru pick-up and drop-off and increased use of telemedicine, have all become part of a “new normal” for veterinary care.
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