Webhelp has agreed to purchase OneLink Holdings, a provider of business process outsourcing and customer relationship management solutions, from One Equity Partners, a middle market private equity firm. Webhelp is a leading global provider of customer experience and business solutions. Financial terms of the private transaction were not disclosed.
“OEP’s strong expertise in BPO and CRM services made them a great partner. Their expertise in the industry has helped support our mission, growth and the ability to serve our customers,” said Eduardo Salazar, CEO of OneLink. “We currently have strong momentum and are well-positioned to continue our growth trajectory and to extend our industry leadership.”
“We partnered with OneLink management in 2017 because we had a shared vision around the growth and development of the Latin American customer experience and BPO market.” said Greg Belinfanti, senior managing director, OEP. We both believed that if we focused on improving the work experience and investing in the professional and personal growth of the OneLink ‘Incredybles,’ we could create a better, more efficient customer experience and BPO platform. OneLink’s industry-leading agent retention, tremendous growth and profitability, and this outcome, which follows significant strategic interest, are testaments to the notion that we can simultaneously deliver exceptional service and products while creating quality jobs and enriched work experiences,”
OEP was advised by Rothschild as an exclusive M&A advisor. Greenberg Traurig served as legal counsel.
Goldman Sachs Bank Europe SE served as exclusive financial advisor to Webhelp, while Latham & Watkins LLP served as legal counsel. KKR Capital Management and Goldman Sachs Bank Europe SE acted as financing providers.