Tiger Global and Insight Partners led a Series B funding round of $52.5 million in Shelf.io, an AI-driven answers automation company, with participation from existing investors Base10 Partners, Connecticut Innovations, Contour Venture Partners and individuals Austin McChord, founder of Datto, and Tooey Courtemanche, founder of Procore.
“With the remote distributed workplace now mainstream and an unprecedented volume of company content available on a growing number of cloud solutions, the need to quickly access answers within that information has never been greater,” said Sedarius Perrotta, CEO and Co-founder of Shelf.io. “We leverage our proprietary MerlinAI to make it easy for any employee to get answers from across the enterprise’s content sprawl. We are excited to partner with Tiger Global and Insight Partners to help us meet the incredible customer demand.”
“Over the next 10 years, every company will be forced to upgrade their knowledge technology,” said John Curtius, partner at Tiger Global Management. “We are excited to back the Shelf team as they build the leading answers automation platform in the enterprise.”
“Shelf has built an incredibly robust enterprise answers automation platform,” said Jon Rosenbaum, principal at Insight Partners. “The technology’s focused application within customer service drives meaningful improvement in speed and efficacy of resolutions. We are pleased to support Shelf as they enter the company’s ScaleUp phase.”
Launched in 2017 by co-founders Colin Kennedy, Tobias Jaeckel and Perrotta, Shelf is a knowledge management software by Gartner Digital Markets.