Calabrio, the customer experience intelligence company, has brought on Kristin Gaarder as its first chief human resources officer.

“As human centricity becomes increasingly more important in the contact center industry, Calabrio is focused on providing our employees with a dynamic work experience so they can concentrate on flawlessly executing this for our customers,” said Tom Goodmanson, president and CEO of Calabrio. “Kristin’s experience and focus on people-first practices will be an asset to Calabrio as we continue to grow along with this ever-changing industry.”

In this role, Gaarder will oversee human resources, including recruitment and talent retention, leadership development, benefits, employee relations, diversity, belonging and inclusion, and employee-development programs.

Prior to joining Calabrio, Gaarder served as the SVP of human resources and corporate services for Amplifon. She was also the general manager and VP of Human Resources for Nilfisk High Pressure Washers.

Gaarder commented, “Looking back on the experiences I’ve had at companies across multiple industries, I’ve found that the key to business success always comes down to one element: human connection. Whether with your employees, customers, prospects, or everything in between, the path to growth lies with building and strengthening one-to-one connections. I’m excited to collaborate alongside Calabrio’s seasoned leadership team who also hold these same core values. We will work together to create meaningful experiences for employees, develop their talents and continue to deliver to our customers the excellence they expect.”

Earlier this year, Thoma Bravo acquired Calabrio from KKR.