Teleperformance, a global provider of digitally integrated business services, has acquired Senture, a significant business process outsourcing operator for government services, from Kingswood Capital Management, L.P. for an enterprise value of $400 million.
Senture offers a unique onshore citizen experience delivery model well aligned with U.S. government requirements. Additionally, the firm offers commercial healthcare support services and citizen support activities designed to handle queries in healthcare education, transportation and social services.
The deal will enhance Teleperformance’s strategy of vertical specialization by strengthening its citizen lines of services. The deal will also secure Senture’s sound financials and is accretive to the firm’s earnings per share.
“Senture delivers critical services to a large number of clients in the high-potential government services market in the United States,” added Daniel Julien, Teleperformance CEO. “It is a great organization with a growing onshore network of more than 4,500 advisers, of which 85% work from home. This acquisition will reinforce the Group’s global leadership in the citizen lines of service vertical, which offers strong potential growth worldwide, notably in the US. It also positively impacts Teleperformance’s profitability profile. This acquisition is consistent with Teleperformance’s vertical specialization strategy.”
Paul Hastings LLP acted as legal advisors to Teleperformance in connection with the acquisition. Goodwin Procter LLP and Robert W. Baird & Co. Incorporated acted as legal and financial advisors, respectively, to Senture and Kingswood in connection with the acquisition.