Teleo Capital Management LLC, a lower middle-market private equity firm headquartered in Boise, Idaho, has made a majority control investment in Sharpen Technologies Inc., a cloud-native contact center service provider focused on services for industries such as financial services, technology, retail and healthcare.
Founded in 2011, SharpenCX offers a contact center-as-a-service and unified communications-as-a-service platform. The company works to help customers drive the effectiveness of their contact center investments with omnichannel agent interface and analytics and reporting.
“This partnership will enable us to continue our focus on serving our customers while accelerating product innovation, ultimately advancing our vision for a customer engagement solution,” says Pam Hynes, chief operating officer of SharpenCX.
Troutman Pepper Hamilton Sanders LLP acted as legal advisor to Teleo Capital, and Union Square Advisors LLC served as financial advisor to SharpenCX.