TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, an enterprise chat software for customer support and customer success teams.
“Bringing SnapEngage into the TeamSupport family allows us to continue changing the narrative that customer support is a cost center, to one where it is an untapped opportunity to accelerate revenue,” said TeamSupport CEO Pete Khanna. “The combined offering strengthens our vision of empowering customer support and success organizations to deliver exceptional service and increased value to their customers well after the initial sale.”
“We believe digital conversations are the future of customer engagement,” said Sofia Rossato, CEO of SnapEngage. “The SnapEngage integration with TeamSupport already supports seamless conversations from chat to help desk. Going forward, the combined technologies will deliver exceptional omnichannel chat, automation, help desk, and client success experiences.”