Eir Partners, a Miami-based private equity firm, has purchased Helpware, a provider of digital customer experience, content control and verification and AI services.

Helpware is focused on providing digital services for business initiatives at blue-chip enterprises in the financial technology, e-commerce and retail, consumer services and healthcare sectors. The company has offices in the U.S., Mexico, and Europe.

“Helpware is the ideal platform in our journey to build a global digital services powerhouse – rapidly growing and with a strong management team,” comments Brett Carlson, managing partner at Eir Partners. “The consummation of an Eir – Helpware partnership is the next important and transformational chapter in the Company’s evolution.  We are committed to accelerate the investment in their product portfolio and provide an even more compelling set of world-class digital service offerings and capabilities to the Fortune 5000 marketplace. I look forward to working with them to capitalize on organic and inorganic growth opportunities.”

Twin Brook Capital Partners served as administrative agent on debt financing to support Eir Partners’ acquisition of Helpware. Twin Brook provides financing services for leveraged buyouts, recapitalizations, add-on acquisitions, growth capital, and other situations for companies that typically have EBITDA between $3 million and $50 million, with a focus on companies with $25 million of EBITDA and below.