Cisco has acquired IMImobile PLC. IMImobile is a global provider of cloud communications software and services that manage business-critical interactions at scale. The IMImobile team joins Cisco’s contact center business unit.
“Customer expectations are rising, proving every interaction matters for the brand and the end-user experience. Customers want delightful experiences where they can have two-way interactions with a business exactly when they need to, on the channel they prefer, without having to wait or jump through hoops to prove who they are, and without having to repeat themselves. With the right technology, world class brands can and must provide this level of easy and effortless interaction. The addition of IMImobile to Cisco will be integral to delivering on the promise of delightful and engaging customer experiences,” said Jeetu Patel, senior vice president and general manager of Cisco’s security and application business. “I’m incredibly excited to welcome the talented IMImobile team to Cisco.”
Cisco is paying 595 pence per share in exchange for each share of IMImobile, or an aggregate purchase price of approximately USD $730 million assuming fully diluted shares, net of cash and including debt as publicly reported, and based on the prevailing exchange rate at that time.