ChrysCapital has purchased ResultsCX, a global customer experience partner to Fortune-100 and Fortune-500 companies, from One Equity Partners. ChrysCapital is a private equity advisory firm that invests in technology services, financial services, pharma and consumer services. One Equity Partners is a mid-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe.
Akshat Babbar, director at ChrysCapital, said, “Digital transformation is forcing companies to change their business models and expand beyond traditional channels to an omni-channel service approach. With its strategic AI-plus-human intelligence approach and comprehensive digital and social media-based offerings, ResultsCX is well-positioned to gain from this shift. We are confident that the company will benefit from ChrysCapital’s association given the firm’s rich expertise and relevant experience and are excited to partner with the ResultsCX leadership team to significantly accelerate the future growth trajectory.”
“Our new ownership brings the opportunity for ResultsCX to expand our global presence and increase investments in emerging technologies for our clients,” said Chad Carlson, CEO of ResultsCX. “ResultsCX will benefit from ChrysCapital’s deep experience in the technology sector. Additionally, the firm’s established global network and ability to deploy further capital in support of our business make ChrysCapital an ideal partner for ResultsCX.”
“Success in the BPO industry is still largely about people. We are grateful to have been able to partner with Chad Carlson and his leadership team as they shepherded the business through the difficult COVID period and quickly re-accelerated ResultsCX’s growth trajectory,” said Greg Belinfanti, senior managing director, OEP. “ResultsCX’s commitment to innovating, its focus on creating a stable and attractive work environment, reducing employee attrition, and our unending commitment to provide quality and effective customer service position the Company for continued success.”
Sidley Austin served as the legal counsel for ChrysCapital and KPMG as the financial and tax advisor. Dechert served as legal counsel for ResultsCX and OEP.