Attendee feedback from our fall 2009 event on Seth's session:-Very innovative-New research that has applications in our industry!-Interesting topic, compelling statsSeth Carter is Vice President of Consumer Psychology and Collection Sciences at Altisource Portfolio Solutions, S.A., parent company of Nationwide Credit, Inc. His mission is to employ behavioral science principles to reduce variability in performance, ensuring a standardized, programmatic approach to collections. This approach is designed to maximize client revenue while also increasing borrowers satisfaction with customer service. Prior to joining Altisource in 2008, Dr. Carter was a university faculty member conducting research in the areas of consumer decision-making, social influence and the psychological representation of time. He has published in a wide variety of peer-reviewed academic journals and has coauthored book chapters published by Erlbaum and Oxford University Press. He holds a Ph.D. in social psychology from the University of North Carolina at Chapel Hill.
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