Nancy Mueller is Head of Operations for Zurich North America. In this leadership role, she leads���the Business Change and IT, Operational Transformation, Operations Policy� and Administration, Premium Audit and Underwriting Support and Service teams.�� ������������������������������������������������������������������Nancy is responsible for driving and assuring the achievement of desired business results from the business division's strategic and operational transformation initiatives. As part of this role, Nancy is a key member of the Zurich Group and General Insurance Operations Councils aimed at driving operational transformation globally for Zurich. Nancy also serves as chair of the Zurich American Insurance Company Risk and Control committee.����������������������������������������������������������������Nancy previously served as the chief actuarial officer for North America.�� Before joining the Zurich organization in 1992, she held actuarial positions at the St. Paul Companies and American International Group.�����Nancy has a bachelor�s degree in actuarial science from Drake University.�� She is also a fellow of the Casualty Actuarial Society and a member of the American Academy of Actuaries.
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