Kimberly Harris-Ferrante is a vice president and distinguished analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the property and casualty and life insurance industries. She specializes in strategies and technologies in the global insurance sector for digitalization, distribution, customer relationship management, underwriting, policy administration, claims management and administration, business process management, and business intelligence. She is an active participant in Gartner's outsourcing research and chief of research for the industries practice within Gartner.Ms. Harris-Ferrante has been an insurance analyst with Gartner since 1998 and has been active in the research field since 1992 in areas such as social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis, and report writing.Ms. Harris-Ferrante earned a bachelor's degree in psychology from the University of North Carolina at Chapel Hill and a master's degree in sociology from East Carolina University. She has completed coursework for a Ph.D. at North Carolina State University. Her key areas of concentration included research methodology and statistics.
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