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Kaenan Hertz, PhD

Kaenan specializes in helping companies innovate and leverage the strategic use of information and analytics to drive their relationship acquisition, growth, and retention objectives, and more generally to effectively execute on the overall customer and growth agenda. Kaenan has extensive experience helping clients to shape their customer experience strategy; enhance offerings thru digital, traditional, contact center, and third party/agent channels; and understand the implications of changing market and competitive dynamics on our clients’ customer strategies. He has held leading roles within marketing and decision management functions within top insurance, banking, and finance companies.