John Tonetti is a veteran with experience in most facets of the credit, collections, and risk management industry. Mr. Tonetti started his career in the credit card business, and worked as an executive at American Express, Citi, and Household/HSBC Credit Services. At HSBC, Mr. Tonetti was National Director of Risk Operations where he was responsible for collections and recovery on their portfolio of Bankcard and Private Label credit card accounts, and chaired the Credit Risk Committee. Mr. Tonetti left the issuer side to co-found and eventually become President of First Performance Corporation, a receivables management company doing business in both the first and third party collections space, with operations in Florida, Texas, and Nevada. First Performance collected on all types of asset classes, including credit card, installment loan, and auto deficiency. After selling First Performance, Mr. Tonetti worked in the debt brokerage business, and eventually became an independent industry consultant specializing in operations and technology integration. John joined the Consumer Financial Protection Bureau in December 2011, and is the Debt Collections Program Manager in the Research, Markets, and Regulations division within the CFPB. He has an MBA in Management and a BA in Economics.
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