Carl Frappaolo, founder of Boston-based Delphi Group advises Global 2000 companies on the strategic application of emerging technologies. He has encapsulated the lessons learned in his consulting experiences into three books including, Executive Express on Knowledge Management (Wiley, 2001), Smart Things to Know About Knowledge Management (Capstone, 1999) and Electronic Document Management Systems (MacGraw Hill, 1995). Frappaolo may be reached at firstname.lastname@example.org.
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